“This is a nightmare,” you think as you look at the water pouring out from underneath your bathroom sink. What used to be a soothing sanctuary is now auditioning for the part of Yellowstone’s Old Faithful. As you grimly wade into the bathroom to shut the water off, you start thinking of everything you’re going to have to do to clean up the mess. To make matters worse, you have Airbnb guests staying during your house repairs. How do you handle the situation with them?
As an Airbnb host, it’s a good idea to have a protocol in place just in case you have to make some house repairs during a guest’s stay. Whether it was an accident caused by a guest or an equipment malfunction, you should always be prepared.
It’s just plain smart to plan ahead. As much as we all prefer to plan house renovations and repairs for times when we won’t have visitors in our home, accidents and unplanned breakdowns happen.
So, your tenants have called, and something has broken. Assess the situation. There are a few things you need to figure out before you can start repairs.
Let’s say the heater broke, but the guests love the idea of using the wood stove in the Airbnb. Both sides could agree to wait until their stay is over to bring in a maintenance specialist. A broken air conditioner during a heatwave, however, will need immediate attention.
A lack of information always makes a difficult situation worse.
Having protocol in place brings everyone on the same page almost immediately. It prevents second-guessing and can increase safety should something significant happen, such as a damaged gas line or, to give an extreme example, part of the ceiling collapses.
Having a protocol in place for making repairs during a guest’s Airbnb stay will save everyone time and aggravation. A good host will have a plan set up in advance and available to their guests. In the words of Maya Angelou, we should be “Hoping for the best, prepared for the worst, and unsurprised by anything in between.”
Rachel Jones is an award-winning writer and editor from Oklahoma City, OK. Her work has been published on influential sites, including Entrepreneur and International Business Times. She spent several years in property management and leasing, handling short-term rentals, student housing, and community rentals. Rachel is also experienced in staging and real estate photography. With a B.A. in English in her back pocket, Rachel combines her passion for property management with her storytelling ability to offer Airbnb hosts helpful advice as they monetize their homes.
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