This post is sponsored by Touch Stay, helping hosts accelerate their guest’s experience with digital guidebooks.
As a host in the fast-paced world of hospitality, you already know every moment counts. Both your and your guests’ time is precious, and every second saved can make a significant difference in providing an exceptional guest experience. That’s where Touch Stay’s digital guest welcome book steps in offering a range of handy time-saving features that delight your guests, stop repeat questions, and streamline your operations.
Let’s dive into our 7 favorite time-saving hacks to discover how Touch Stay can help free up both your and your guests’ time.
A Touch Stay digital guest welcome book’s most valuable asset is its ability to offer instant access to local recommendations. Let guests plan their best trip by discovering nearby attractions, restaurants, and activities all in one place. Plus, Touch Stay’s seamless Google Places integration makes pulling local information into your guidebook a piece of cake!
This feature not only saves your guests the time they would have spent researching and navigating the local area, but also frees up your time by not having to answer repeat questions and requests for recommendations.
Say goodbye to lengthy check-in and check-out procedures. With Touch Stay, guests can complete these processes quickly and conveniently because they already have your instructions in their pocket! You can even use Touch Stay’s extensive features to collect ‘first impressions’ and send check-out reminder texts (at no extra cost) as part of your check-in/out procedures.
This time-saving hack ensures your guests can start enjoying their stay without delay. Moreover, it frees up your time to focus on more personalised interactions with guests.
Keeping guests informed about any changes or important information during their stay is crucial. Touch Stay offers the ability to provide guests with real-time updates and notifications. Whether it’s a sudden change in the weather or an upcoming event, your guests will always be in the loop.
This not only saves time spent on answering guest queries but also adds an extra layer of convenience and value to their stay.
Personalisation is key to guest satisfaction, and Touch Stay’s digital guest welcome book takes it to the next level. You can offer personalised recommendations for your guests based on their interests and preferences, helping ensure they make the most of their stay without wasting time on activities or experiences that don’t resonate with them.
Efficient communication is vital in the hospitality industry. Memo, Touch Stay’s free guest messaging tool, allows you to save time and reduce guest questions by automating your guest communication flow.
Schedule SMS and email messages auto-filled with your guests’ details to hit their inboxes at any point pre-, during, or post-stay.
Have an air conditioning unit with complicated controls? Is there a knack to opening your garage door? Make things easy for your guests by generating QR codes (from within your guidebook) and applying them to any appliance or feature in or around your property that needs instructions.
Once scanned, the QR code will take guests straight to the relevant section of your guidebook where you can provide simple instructions on how to use the feature corresponding to that QR code. Guests get to help themselves without having to contact you at all! It’s a win-win!
As a host, gathering guest feedback is essential for the continuous improvement of your business. Touch Stay digital guest welcome books include handy features, such as First Impressions and Ratings, to effortlessly collect feedback at any stage of a guest’s stay.
These help hosts improve their services in real-time, getting ahead of any potential issues and securing those coveted 5* reviews at check-out. They save time in the long run and help maintain a positive reputation by boosting your reviews.
Touch Stay is a game-changer for hosts who want to reclaim their time. In fact, 86% of customers have halved the time they spend managing guests since using Touch Stay! The digital guest welcome book helps hosts outrank the competition by offering a myriad of hospitality hacks that not only save time by streamlining operations but improve overall guest satisfaction by delivering unforgettable guest experiences and ensuring guests have more time to enjoy their stay.
Beth McGee is an Airbnb Superhost and a home cleaning and organization expert. Beth enjoys helping hosts succeed in the short-term rental industry through virtual services such as listing setup, guest relations, and creating an excellent guest experience. She is the author of Get Your House Clean Now: The Home Cleaning Method Anyone Can Master, a best-selling book that has helped thousands of readers improve their well-being and STR experience by transforming their homes into spaces of comfort and cleanliness.
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