We regularly have hosts reach out and ask how best way to contact Airbnb. More often than not, hosts and guests alike contact Airbnb due to an issue with either the booking process or a reservation. It is because of this that they attempt to hide their contact number. If you didn’t know any better, you would just use the email provided on the website, right? Well fear no more, there is more than one way to contact Airbnb, contrary to what you were probably led to believe.
Notice that when you click on ‘contact us’, no phone number is listed? This helps Airbnb limit calls to those questions and concerns that can’t be answered by the systems in place for people to help themselves more conveniently.
See the list below for the contact numbers hosts can use to contact Airbnb should they require any assistance.
Austria – +43 72 08 83 800
Denmark – +45 89 88 20 00
France – +33 1 84 88 40 00
Germany – +49 30 30 80 83 80
Greece – +30 211 1989888
Ireland – +353 1 697 1831
Israel – +972 3 939 9977
Italy – +39-06-99366533
Netherlands – +31 20 52 22 333
Norway – +47 21 61 16 88
Poland – +48 22 30 72 000
Portugal – +351 30 880 3888
Russia – +74954658090 OR 88003017104 (toll-free)
Spain – +34 91 123 45 67
Sweden – +46 844 68 12 34
Switzerland – +41 43 50 84 900
United Kingdom – +44 203 318 1111
Argentina – +54 11 53 52 78 88
Brazil – +55 21 3958-5800
Canada – +1-855-424-7262 (toll-free)
Chile – +56 229380777
Mexico – +52 55 41 70 43 33
Peru – +51 1 7089777
Puerto Rico – +1 787 919-0880
United States – +1-855-424-7262 OR +1-415-800-5959 for San Francisco locals
Australia – +61 2 8520 3333
China – +86 10 5904 5310 OR 400 890 0309 (shared-cost)
Hong Kong – +852 5808 8888
Japan – +81 3 4580 0999 OR +81 800 100 1008 (toll-free)
New Zealand – +64 4 4880 888
South Korea – +82 2 6022 2499 OR +82 808 220 230 (toll-free)
There are a few ways to contact Airbnb Support via email. However, if you require urgent help, email is not recommended. Why? Because once the email sends, that’s it. You can’t track if it has been read or if they’ve taken action until someone replies, if they reply.
First, you will be need to log in and follow the prompts. You will then see a dropdown box under the appropriate reservation. Then after selecting your specific issue, you will see a list of options based on your issue. Next, Airbnb will suggest some FAQs to help you resolve the issue on your own. Sometimes, you just need quick answers, and they have those available to you so you can find what you need quickly.
If you just want to send the email, simply use the following:
Visit Contact Us
Or, if you want to push the boundary you could try the emails of these executives:
Head of Global Customer Experience – firstname.lastname@example.org
CEO of Airbnb – email@example.com
The ‘live chat’ option is perhaps the most efficient and convenient way to contact Airbnb, but they don’t make it easy. When you are in the process detailed above for sending email, a ‘live chat’ option may appear on your screen. Click on it, input your details and you will either find an answer to your concern through a process of questions or they will connect you to a live representative to assist you. Live chatting allows you to keep track of who you are talking to, properly state your issue, and request the resolution you are looking for.
Airbnb is present on all forms of social media. These links to Twitter, Instagram and Facebook will connect you to the most popular platforms. If you have a serious issue and cannot seem to get the ‘live chat’ option to work for you, try to message Airbnb on social media for a quick response. They won’t be able to provide a solution, but they can provide you with relevant details to help you resolve your communication problems or direct you to resources that can help resolve your issue.
There are many ways to contact Airbnb. No matter where you are in the world, as long as you have an internet connection, you can contact Airbnb should you require immediate assistance, or just have a general question. All of the contact information for Airbnb is provided in this list, so if you do encounter an issue with a guest, don’t get frustrated, follow the steps and all will be well!
Jake Leavy has worked in the content industry for 8+ years. Travel writing has been his main focus, however, he also has luxury hotel management experience under his belt. He has traveled to over 50 countries and loves immersing himself into different cultures. Jake combines his passion for travel and hospitality experience to offer hosts tips and tricks to improve their business.
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