How Do I Contact Airbnb as a Host?

We regularly have hosts reach out and ask how best way to contact Airbnb. More often than not, hosts and guests alike contact Airbnb due to an issue with either the booking process or a reservation. It is because of this that they attempt to hide their contact number. If you didn’t know any better, you would just use the email provided on the website, right? Well fear no more, there is more than one way to contact Airbnb, contrary to what you were probably led to believe.

Phone

Notice that when you click on ‘contact us’, no phone number is listed? This helps Airbnb limit calls to those questions and concerns that can’t be answered by the systems in place for people to help themselves more conveniently.

See the list below for the contact numbers hosts can use to contact Airbnb should they require any assistance.

Europe

Austria – +43 72 08 83 800

Denmark – +45 89 88 20 00

France – +33 1 84 88 40 00

Germany – +49 30 30 80 83 80

Greece – +30 211 1989888

Ireland – +353 1 697 1831

Israel – +972 3 939 9977

Italy – +39-06-99366533

Netherlands – +31 20 52 22 333

Norway – +47 21 61 16 88

Poland – +48 22 30 72 000

Portugal – +351 30 880 3888

Russia – +74954658090 OR 88003017104 (toll-free)

Spain – +34 91 123 45 67

Sweden – +46 844 68 12 34

Switzerland – +41 43 50 84 900

United Kingdom – +44 203 318 1111

North and South America

Argentina – +54 11 53 52 78 88

Brazil – +55 21 3958-5800

Canada – +1-855-424-7262 (toll-free)

Chile – +56 229380777

Mexico – +52 55 41 70 43 33

Peru – +51 1 7089777

Puerto Rico – +1 787 919-0880

United States – +1-855-424-7262 OR +1-415-800-5959 for San Francisco locals

Asia & Oceania

Australia – +61 2 8520 3333

China – +86 10 5904 5310 OR 400 890 0309 (shared-cost)

Hong Kong – +852 5808 8888

Japan – +81 3 4580 0999 OR +81 800 100 1008 (toll-free)

New Zealand – +64 4 4880 888

South Korea – +82 2 6022 2499 OR +82 808 220 230 (toll-free)

By Email

There are a few ways to contact Airbnb Support via email. However, if you require urgent help, email is not recommended. Why? Because once the email sends, that’s it. You can’t track if it has been read or if they’ve taken action until someone replies, if they reply.

First, you will be need to log in and follow the prompts. You will then see a dropdown box under the appropriate reservation. Then after selecting your specific issue, you will see a list of options based on your issue. Next, Airbnb will suggest some FAQs to help you resolve the issue on your own. Sometimes, you just need quick answers, and they have those available to you so you can find what you need quickly.

If you just want to send the email, simply use the following:

support@airbnb.com

Visit Contact Us

Or, if you want to push the boundary you could try the emails of these executives:

Head of Global Customer Experience – catherine.powell@airbnb.com

CEO of Airbnb – brian.chesky@airbnb.com

Live Chat

The ‘live chat’ option is perhaps the most efficient and convenient way to contact Airbnb, but they don’t make it easy. When you are in the process detailed above for sending email, a ‘live chat’ option may appear on your screen. Click on it, input your details and you will either find an answer to your concern through a process of questions or they will connect you to a live representative to assist you. Live chatting allows you to keep track of who you are talking to, properly state your issue, and request the resolution you are looking for. 

Social Media

Airbnb is present on all forms of social media. These links to Twitter, Instagram and Facebook will connect you to the most popular platforms. If you have a serious issue and cannot seem to get the ‘live chat’ option to work for you, try to message Airbnb on social media for a quick response. They won’t be able to provide a solution, but they can provide you with relevant details to help you resolve your communication problems or direct you to resources that can help resolve your issue. 

There are many ways to contact Airbnb. No matter where you are in the world, as long as you have an internet connection, you can contact Airbnb should you require immediate assistance, or just have a general question. All of the contact information for Airbnb is provided in this list, so if you do encounter an issue with a guest, don’t get frustrated, follow the steps and all will be well!