Category Archives for Airbnb Hosting Rules & Etiquette
How To Respectfully Handle Unique Guest Requests
When working in hospitality, you are bound to come across the good, the bad, the ugly of unique guest requests! If you are familiar with the TV show “Friends,” then you may remember the
Continue readingHow to Handle Airbnb “Service Dog” Request
A member of our Facebook Group received a request from a guest whose blind son has a service dog. There is just one problem… she has a strict ‘no pets’ policy. Now, sure, Airbnb does have a policy
Continue readingAirbnb Guest Brought Extra People – What to Do
One of the major frustrations that Airbnb hosts face is when guests sneak more people in than they booked for. You might not always know if an Airbnb guest brought extra people. So what can you do when
Continue readingAirbnb Value Rating – The Mystery of Value
Your listings can suffer from many people giving a 4-star Airbnb value rating. The rest of the Airbnb rating categories are very straightforward, but value can sometimes leave hosts (and guests) scratching
Continue readingAirbnb House Rules – Samples and Advice
It’s important for you to protect your short-term rental. One of the ways you can do that is through your Airbnb house rules. Having clear and comprehensive house rules will protect you in the event
Continue readingClaiming a Security Deposit on Airbnb (Successfully)
Airbnb no longer supports security deposits and now handles damage and liability claims with their Aircover policy. One of the most common complaints we’ve seen online is from hosts who have unsuccessfully
Continue readingAirbnb Welcome Book Binder – What to Include
The Airbnb welcome binder or house manual is something many hosts don’t think to have when they’re preparing their home for short-term rentals. When we started managing other people’s
Continue readingHow to Remove Airbnb Reviews – A Superhost’s Secret Weapon
Sometimes, no matter how hard you’ve tried to please a guest, they still end up leaving a bad review. As a host, you feel betrayed, hurt, or even angry! As hosts, we’ve all been there. Fortunately,
Continue readingWhat Are Good Reasons for Declining Airbnb Guests?
Do you have concerns about declining Airbnb guests? A lot of aspiring and new owners will ask us: what do you do when your guests trash the place? It’s something every vacation rental owner and
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