Automation in Short-Term Rentals

Automation In Short-Term Rentals: Is It Killing Authenticity?

AirHost Academy is a participant in affiliate marketing programs, such as the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites. AirHost Academy is not affiliated with Airbnb or any of its underlying companies in any way.

We’ve teamed up with Hospitable, formerly Smartbnb, to do an analysis of how guests respond to automation in short-term rentals. Hospitable allows Airbnb hosts to automate many logistics and communications for guests, co-hosts, and vendors.

Since the dawn of the Internet, massive hotel and hospitality corporations have been automating their systems, driving efficiency and cutting costs.

Guests can make a reservation online and instantly receive an email with a confirmation code and receipt indicating their payment was made and booking confirmed.

Changes to reservations, cancellations, and requests can all be made online with no human interaction whatsoever.

Society has become complacent to the impersonal nature of automation.

The short-term rental market was no exception, with management companies creating their own listing websites and software to save time and of course money.

As Airbnb gained traction and secured its foothold in the short-term rental market, and subsequently the hospitality business, it became clear that its users valued the communication and experiences they gained from interacting directly with the property owner, and not a landlord or manager, but host.

About the Author Kevin Kelsey

Originally from Connecticut, Kevin moved to Los Angeles in 2013 and worked his way up to becoming an editor on award-winning reality TV shows. Kevin owns 4 short term rentals in Southern California and founded AirHost Academy to help other hosts improve their business.