We’ve teamed up with Hospitable, formerly Smartbnb, to do an analysis of how guests respond to automation in short-term rentals. Hospitable allows Airbnb hosts to automate many logistics and communications for guests, co-hosts, and vendors.
Since the dawn of the Internet, massive hotel and hospitality corporations have been automating their systems, driving efficiency and cutting costs.
Guests can make a reservation online and instantly receive an email with a confirmation code and receipt indicating their payment was made and booking confirmed.
Changes to reservations, cancellations, and requests can all be made online with no human interaction whatsoever.
Society has become complacent to the impersonal nature of automation.
The short-term rental market was no exception, with management companies creating their own listing websites and software to save time and of course money.
As Airbnb gained traction and secured its foothold in the short-term rental market, and subsequently the hospitality business, it became clear that its users valued the communication and experiences they gained from interacting directly with the property owner, and not a landlord or manager, but host.
Originally from Connecticut, Kevin moved to Los Angeles in 2013 and worked his way up to becoming an editor on award-winning reality TV shows. Kevin owns 4 short term rentals in Southern California and founded AirHost Academy to help other hosts improve their business.
OwnerRez: Empowering Vacation Rental Owners with Software Solutions
How to Manage Short-term Rental Finances Using Baselane Banking
Top 4 Reasons Why ResortCleaning is Must-Have Software for Property Management Companies
New Short-Term Rental Bans, Rules, and Regulations: How Hosts Can Adapt
How to Use Canva to Make Your Short-Term Rental Stand Out Among The Best
Elevate Your Vacation Rental with AI: A Quick Guide for Hosts
Boostly, Lodgify, and OwnerRez: 3 Direct Booking Options For Your Short-Term Rental
6 Top New Features for Airbnb Hosts in 2023: What You Need to Know