What should you do when an Airbnb guest tries to negotiate the price?
This depends on whether or not the price, in your eyes, as the owner, is negotiable. The first question you need to ask yourself is, “Am I even willing to negotiate?”
Many hosts aren’t open to negotiating. A lot of them even consider it to be an insult.
If your margins are low and people are knocking on your door asking to get in, there’s no reason to put up with someone who’s trying to talk you down to a lower price. In fact, in that case, you’d probably want to consider raising your prices (but not after confirming the booking, of course).
If you aren’t open to negotiating, and your Airbnb guest asks for a discount, simply tell them, “Thank you for your inquiry. Sorry, the listed price is the final price. Let me know if there is anything else I can help with.” You don’t need to explain to them why you won’t go any lower. It’s your rental, after all.
However, maybe it’s the off-season and you offer a boutique experience that you charge a little bit extra for. In that case, you might consider negotiating a little bit.
We’ll help you figure out exactly what to do in that scenario when an Airbnb guest tries to negotiate the price and you’re open to negotiating.
First, we’ll help you figure out when you should outright cancel the reservation instead.
You might have thirty good guests in a row, but then there’s that one, that thirty-first guest, that seems to embody Murphy’s Law: breaks the coffee table, steals the bedsheets, leaves food crumbs behind the entertainment unit.
And, as you undoubtedly know, guest reviews only give you so much information. When you don’t have a lot of raw data to work with, that’s when you have to let your instincts take over.
As we’ve mentioned before, one of the leading reasons people use Airbnb is because of the low prices for the value. Obviously, that means there will be some people who want even cheaper prices, so they’ll try to haggle with you over the cost of your Airbnb.
The extent of this haggling might be a red flag, an indicator that this person is the difficult thirty-first guest who’s going to cause you a world of trouble. However, that isn’t always true. It depends on the specific scenario.
Here are some tips:
If you’re open to it, here are some tips to help you negotiate with an Airbnb guest:
What do you think? Are you open to negotiating? Why or why not?
At what point do you think haggling is a red flag? And what tips do you have for negotiating the best price (as a host)?
Phil Sykora is a freelance writer from Cleveland, OH. His work is focused on the real estate industry covering short term rentals. Phil is currently living in Costa Rica taking advantage of "geoarbitrage." Phil combines his passion for travel with his short term rental experiences to offer hosts advice on how to make guests feel right at home.
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